Fanclb Team Payment Terms
These Team Payment Terms (“Payment Terms”) supplement the Team Platform Terms and govern how revenue, fees, payouts, taxes and refunds are handled between Fanclb and each Team. By operating a Program on the Fanclb Platform, the Team agrees to these Payment Terms in addition to the Team Platform Terms and general Terms of Service.
1. Revenue Categories
Primary Revenue. Membership subscriptions, experiences, events, digital products (e.g., contests, raffles, premium experiences, limited-access items), and sponsorship or branding revenue arranged by Fanclb (such as sponsored quests, digital banners and on-platform activations where Fanclb introduces or brokers the partner), and any other offerings sold directly to Fans through the Platform. Revenue generated through Fanclb’s Creator Network (e.g., digital products or content produced or promoted by approved creators) is also treated as Primary Revenue unless otherwise agreed in writing.
Secondary Revenue. Merchandise produced by the Team or its vendors and sold through the Platform, as well as sponsorship or advertising deals arranged by the Team, and any other products or services sold through the Platform that are not digital in nature. Only the portion processed through the Platform is subject to these Payment Terms.
Note: The specific revenue share for each category will be set forth in the Team’s participation agreement. These Payment Terms do not prescribe revenue splits but describe how payments are processed and remitted.
2. Platform and Processing Fees
Platform Fee. Fanclb’s platform fee (if any) compensates Fanclb for hosting the Program, providing technology, customer support, marketing resources and other services. The platform fee is calculated based on the revenue share defined in the Team’s participation agreement.
Payment Processing Fee. Each transaction is subject to payment processing fees charged by Fanclb’s third-party processors (e.g., Stripe, Authorize.net, PayPal, Worldline, PayU or Apple). These fees vary by region, payment method and currency. Fanclb passes these fees through to the Team and deducts them from payouts.
Pass-Through Costs. If shipping, fulfillment or other costs are incurred on behalf of the Team (e.g., postage for physical rewards), such amounts will be deducted from the Team’s payout.
3. Payment Processing and Payouts
Processor Accounts. The Team may choose to connect its own merchant account with an approved processor or to use a shared merchant account provided by Fanclb. In either case, the Team authorises Fanclb to instruct the processor to collect payments, deduct all applicable fees and remit the net amounts owed to the Team. Fanclb does not store full payment card numbers and uses tokenization provided by processors.
Settlement Schedule. Payouts to the Team will occur according to the schedule specified in the Team’s participation agreement (default monthly). Payouts will include all cleared transactions less applicable fees and reserves. Fanclb reserves the right to delay payouts if fraudulent or suspicious activity is detected or if additional verification is required.
Alternative Payment Channels. For purchases made through mobile app marketplaces (e.g., Apple App Store or Google Play), Fanclb may receive payouts directly from the marketplace and will settle the Team’s share via ACH or similar transfer. The Team acknowledges that app store fees and additional processing charges may apply and will be deducted from payouts.
Authorization for ACH. The Team authorises Fanclb to initiate ACH debits and credits to the Team’s designated bank account to facilitate settlements, fee deductions, refunds and other adjustments. The Team will provide accurate bank account information and will promptly update it as necessary.
Currency. Transactions will be processed in U.S. dollars (USD) unless the Parties agree to another currency. Conversion fees may apply if Fans pay in a different currency.
Statements. Fanclb will provide access to reporting dashboards showing transaction details, fees, payouts and current balances. The Team must notify Fanclb of any discrepancies within 30 days of receiving a statement.
Merchant of Record & Resale of Team Services. In certain circumstances, Fanclb may be required or elect to act as the merchant of record for transactions processed through the Platform. This typically occurs when:
App-Store Compliance. Purchases made through mobile application marketplaces (e.g., Apple App Store or Google Play) require that only one merchant account be used in the app. To comply with marketplace policies, Fanclb will collect payment directly from end users and will be shown as the seller on end-user receipts. Fanclb will then remit the Team’s share of the revenue as described herein. In this scenario, Fanclb purchases the Team’s offerings (memberships, experiences, digital products and other services) for resale to end users. The Team acknowledges and authorises this reseller arrangement and will deliver the underlying goods or services to the end user.
Use of Fanclb Payment Account. When the Team elects to process transactions through a payment account provided by Fanclb (instead of connecting its own processor), all payments will be processed through Fanclb’s merchant account. Fanclb will collect and receive funds from end users, deduct its revenue share and applicable fees, and remit the Team’s share via ACH or other agreed method. Fanclb acts as the merchant of record for these transactions and the Team is the supplier of the goods and services.
Team Merchant Account. When the Team connects its own payment processor or merchant account, the Team remains the merchant of record for those transactions. Fanclb’s revenue share is treated as a platform fee for services rendered, and Fanclb does not purchase or resell the Team’s offerings. Except as required by app-store policies or applicable law, Fanclb will not be listed as seller on end-user receipts.
By participating in the Platform, the Team authorises Fanclb to implement the appropriate merchant-of-record structure to comply with app-store policies, payment-processor requirements and applicable law. The Team further authorises Fanclb to issue receipts or invoices to end users on its behalf and, where Fanclb is merchant of record, to purchase and resell the Team’s offerings for the purpose of facilitating payments through the Platform.
4. Taxes
Tax Responsibility. The Team is solely responsible for determining, collecting, reporting and remitting any taxes, fees, levies or duties (“Taxes”) assessed by any governmental authority in connection with its Program. Fanclb does not provide tax, legal or accounting advice.
Indirect Taxes. Where required by law, Fanclb may collect sales tax, value-added tax (VAT) or similar indirect taxes and remit them to the appropriate authority. Fanclb will inform the Team if such taxes are collected. Any amounts collected will be deducted from payouts.
Tax Information. The Team must provide complete and accurate tax information (e.g., W-9 or W-8 forms, tax identification numbers). Failure to provide this information may result in withholding of payouts as required by law.
5. Refunds and Chargebacks
Refund Policy. The Team must clearly state the refund policy applicable to its offerings in its Program page. Fanclb encourages Teams to provide refunds where a Fan did not receive the promised service or item. Fanclb reserves the right to issue refunds to Fans if required by law or credit-card regulations.
Chargebacks. If a Fan disputes a charge, the relevant processor may initiate a chargeback. The Team is responsible for the disputed amount, plus any associated fees. Fanclb may offset chargebacks and related fees against future payouts to the Team.
Reserves and Holdbacks. Fanclb may, at its discretion, place a reserve or holdback on payouts if it believes there is a high risk of refunds or chargebacks. Any reserve will be released after the risk period expires.
6. Adjustments and Set-off
Fanclb reserves the right to adjust or withhold payouts to the Team in order to:
- Correct errors or investigate suspicious transactions;
- Satisfy refund requests, chargebacks or other liabilities owed to Fans;
- Reconcile previous overpayments or underpayments;
- Comply with legal obligations or court orders.
7. Term and Termination
These Payment Terms remain in effect as long as the Team uses the Platform and until all financial obligations between the Parties have been satisfied. Either party may terminate these Payment Terms for convenience with 30 days’ notice, but obligations relating to accrued fees, refunds, chargebacks, taxes and reserves will survive termination.
8. Changes to Payment Terms
Fanclb may modify these Payment Terms to reflect changes in our business, payment processors or applicable law. Material changes will be communicated at least 30 days prior to the effective date. Continued use of the Platform after the effective date constitutes acceptance of the changes.
Contact Information
For any questions regarding these Payment Terms, please contact Fanclb at legal@fanclb.com.
